Privacy Policy

Last Updated: August 20, 2026

At FBC(“Fulfillment By China”, “we”, “us”, or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, and company details.

  • Account Credentials: Username, password, and security questions (if you register for an account).

  • Order and Transaction Data: Product details, order history, payment information (processed securely via third-party gateways), and shipping preferences.

  • Technical Data: IP address, browser type, device information, operating system, and browsing behavior (via cookies and similar technologies).

  • Communication Data: Records of your correspondence with us, including support tickets, emails, and chat logs.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, maintain, and improve our services (e.g., order processing, shipping, and customer support).

  • To process transactions and send you confirmations, invoices, and updates.

  • To communicate with you about your orders, account, or service changes.

  • To personalize your experience and deliver relevant content or recommendations.

  • To detect and prevent fraud, unauthorized access, or other illegal activities.

  • To comply with legal obligations and enforce our terms of service.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

  • Service Providers: With trusted partners who help us operate our business (e.g., payment processors, shipping carriers, IT support, marketing agencies). These providers are contractually bound to protect your data and use it only for the specific services they perform.

  • Legal Compliance: When required by law, regulation, legal process, or governmental request (e.g., court orders or subpoenas).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data during transmission (SSL/TLS).

  • Access controls and authentication mechanisms for our systems.

  • Regular security assessments and vulnerability scanning.

  • Employee training on data protection and privacy practices.

While we strive to safeguard your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously update our practices to mitigate risks.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings, but this may affect certain features of our website.

We use the following types of cookies:

  • Essential Cookies: Necessary for basic website functionality (e.g., login, shopping cart).

  • Analytics Cookies: To understand user behavior and improve our services (e.g., Google Analytics).

  • Marketing Cookies: To deliver targeted advertisements based on your interests.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize your data.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete information.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Limit the processing of your data in certain circumstances.

  • Data Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to certain processing activities (e.g., direct marketing).

To exercise these rights, please contact us at privacy@fbc.com. We will respond within a reasonable timeframe as required by law.

8. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will promptly delete it.

10. International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence, including China. We ensure that appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data in accordance with applicable laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version on this page with an updated date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Your privacy matters to us. We are committed to protecting your information and building trust every day.