Terms of Service
Last Updated: August 20, 2023
Welcome to FBC (hereinafter referred to as “Fulfillment By China”, “we”, “us”, or “our”). By using our website, services, or any related applications, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. Acceptance of Terms
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Services Description
FBC provides warehousing, order fulfillment, international shipping, e-commerce integration, crowdfunding fulfillment, and dropshipping solutions. All services are subject to availability and may be modified or discontinued at any time without prior notice.
3. User Obligations
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You must provide accurate and complete information when registering or using our services.
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You are responsible for maintaining the confidentiality of your account credentials.
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You agree not to use our services for any unlawful, fraudulent, or prohibited activities.
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You shall not interfere with the normal operation of our systems or attempt to gain unauthorized access.
4. Order and Payment
All orders placed through our platform are subject to acceptance by FBC. Prices are quoted in USD unless otherwise stated. Payment terms are specified in your service agreement or invoice. Late payments may incur interest or suspension of services.
5. Shipping and Delivery
We strive to deliver orders within the estimated timeframes, but these are not guaranteed. FBC is not liable for delays caused by customs, weather, carrier issues, or other factors beyond our reasonable control. Risk of loss and title for products pass to you upon shipment.
6. Returns and Refunds
Return policies vary by service type. For fulfillment services, please refer to your specific service agreement. We may accept returns for damaged or incorrect items, subject to inspection and our sole discretion. Refunds will be issued using the original payment method.
7. Intellectual Property
All content on our website (including text, graphics, logos, icons, and software) is the property of FBC or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, FBC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our services, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
9. Indemnification
You agree to indemnify and hold FBC, its officers, directors, employees, and agents harmless from any claims, losses, damages, or expenses (including legal fees) arising out of your breach of these Terms or violation of any law or third-party rights.
10. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Modifications to Terms
We reserve the right to update or change these Terms at any time. The revised version will be posted on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the new Terms.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or our services shall be submitted to the exclusive jurisdiction of the courts in Shenzhen, China.
13. Contact Information
If you have any questions about these Terms, please contact us at:
Fulfillment By ChinaBao'an District, Shenzhen, China
Email: legal@fbc.com
Phone: +86 755 8888 6666
By using our services, you acknowledge that you have read and agreed to these Terms of Service.